Shipping & Returns

SHIPPING COST

Shipping Australia:

We offer free shipping for all Australian customers. 

International Shipping:

International shipping is available. For most overseas locations our website will automatically calculate your shipping fees.

Should this information not be automatically displayed at checkout, please contact us on hello@hunterandnomad.com.au for a quote prior to purchasing. All shipping charges are subject to change without notice, in accordance with the fees and charges of our shipping providers. 

SHIPPING TIMES

Made to Order Processing / Shipping Times:

To help reduce our carbon foot print, typically made to order rugs will be shipped directly to you from our supplier in India. Estimates are 4-14 business days + shipping times.

While we do our best to factor in enough time for potential delays during production and shipment, unfortunately, the exact timing lies out of our control. We hope for your understanding.

RETURNS POLICY

1) FULL PRICED ITEMS

We want you to love your Hunter & Nomad products as much as we do! However, if your new item(s) are not quite right we offer an online store credit or exchange for full priced items. You will have to notify us within seven days of your delivery date (in accordance with the tracking).

2) SALE ITEMS

Sale items are generally excluded from return or exchange unless the item is faulty.

If an item is faulty and we advised you that the item was faulty (for example a seconds sale item) before you purchased, you are not entitled a refund, exchange or credit.

RETURN PROCESS

All returns are subject to the following conditions (‘Return Conditions’)

  • An email is sent to hello@hunterandnomad.com.au indicating the reason for the return within 7 days of the delivery date (in accordance with the tracking) of your original order. 
  • You have valid proof of purchase.
  • Return authorisation has been approved by Hunter & Nomad via email to you.
  • Your returned item is received by Hunter & Nomad within 14 days of Hunter & Nomad approving the return.
  • Item/s are in original condition (not marked, unwashed with all tags and original packaging). We are not responsible for any damage incurred during transit back to our warehouse.
  • The shipping cost to return item is payable by the customer.

Hunter & Nomad reserves the right to deny a request for return if your item does not meet the above conditions. All shipping costs for the return or exchange of items to Hunter & Nomad are payable by you.

We will credit your original method of payment, excluding any postage paid. The refund will be processed as soon as the items have been received by Hunter & Nomad, however, depending on which bank your account is held with please allow 14 days from the day you return the product for your account to be credited.

CONSUMER GUARANTEES

All of our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If you feel you have a faulty item, please email hello@hunterandnomad.com.au with an image of your item and we will assess the item on a case-by-case basis and respond with a resolution.

This Policy is not intended to replace, limit or exclude any rights available to you under the Australian Consumer Law.

This Policy is to be read in conjunction with our Terms + Conditions and applies to all purchases made through our website.