Shipping Policy
Shipping Policy
Last updated: 23 September 2026
Thank you for supporting Hunter & Nomad. This Shipping Policy explains our production times, delivery estimates, shipping charges and what to do if an order is delayed, damaged or missing.
1. Made to order products
Many Hunter & Nomad rugs are made to order. This allows us to produce each rug as required and reduce unnecessary overproduction.
Made to order rugs are generally produced and dispatched directly from our manufacturing partner in India.
The estimated production time is 2 to 3 weeks before dispatch.
Once dispatched, delivery within Australia generally takes an additional 7 to 10 business days.
The total estimated timeframe for a made to order rug delivered within Australia is therefore approximately 17 to 25 business days from the date the order is confirmed.
Any different production estimate shown on the individual product page will apply to that product.
2. Products available in stock
Products already available in our Australian stock will not require the made to order production period.
The applicable dispatch or delivery estimate will be shown on the product page or communicated with your order.
If an order contains both stocked and made to order products, the products may be delivered separately.
3. Delivery estimates
Production and delivery timeframes are estimates and are not guaranteed delivery dates.
Business days exclude weekends and public holidays. Delivery to regional or remote locations may take longer.
Delays may occasionally occur due to production requirements, customs processing, severe weather, transport interruptions, peak trading periods or other circumstances outside our reasonable control.
If we become aware of a significant delay, we will contact you using the details provided with your order and provide an updated estimate or another appropriate solution.
4. Shipping within Australia
We offer free shipping within Australia unless otherwise stated on the product page or at checkout.
Once your order has been dispatched, you will receive tracking information by email where tracking is available.
Please allow time for the tracking information to become active after receiving your dispatch notification.
5. International shipping
International shipping is available to selected destinations.
Available shipping options and charges will normally be calculated at checkout based on the delivery destination and the products ordered.
If a shipping option is not displayed for your destination, please contact us at hello@hunterandnomad.com.au before placing your order so we can confirm whether delivery is available and provide a quote.
International production and delivery estimates vary by destination. Any estimate provided at checkout or when we confirm your order is an estimate only and may be affected by customs processing or local delivery conditions.
6. Customs duties and import taxes
International orders may be subject to customs duties, import taxes, processing charges or other fees imposed by the destination country.
Unless expressly stated at checkout, these charges are not included in the product price or shipping charge and are the customer’s responsibility.
Hunter & Nomad cannot determine or control the amount charged by overseas customs authorities. We recommend contacting your local customs authority if you require further information before ordering.
We are required to declare accurate order and shipment information. We cannot declare an order at a lower value or mark a commercial order as a gift.
7. Order tracking
Where tracking is available, tracking details will be sent to the email address supplied with your order after dispatch.
Tracking information may take a short time to update.
If tracking has not updated for several business days or the estimated delivery period has passed, please contact us at hello@hunterandnomad.com.au with your order number.
You may also contact the courier directly for an immediate tracking update, but Hunter & Nomad remains available to assist with resolving delivery problems.
8. Delayed or missing orders
If your order appears to be delayed or missing, please:
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Check the tracking information and delivery status.
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Check around the delivery location and ask other members of the household or nearby neighbours whether they accepted the parcel.
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Contact us at hello@hunterandnomad.com.au with your order number and tracking details.
We will work with the courier to investigate the delivery.
If an order cannot be located or delivered within a reasonable timeframe, we will provide an appropriate solution in accordance with Australian Consumer Law. Depending on the circumstances, this may include a replacement or refund.
9. Orders marked as delivered
If tracking shows that an order has been delivered but you cannot locate it, please contact us as soon as possible.
We may ask you to check the delivery location, contact other household members or neighbours and confirm that the delivery address supplied with the order was correct.
We will assist with lodging an investigation with the courier. The courier may provide delivery confirmation, location information or a photograph as part of that investigation.
10. Incorrect delivery addresses
Customers are responsible for providing an accurate and complete delivery address.
Please contact us immediately if you notice an error. We cannot guarantee that an address can be changed after an order has entered production or been dispatched.
If a parcel is returned or requires redelivery because the address provided was incorrect or incomplete, the customer may be responsible for the reasonable cost of resending it.
We will contact you before arranging redelivery or charging an additional shipping amount.
11. Failed delivery and unclaimed parcels
If a courier cannot complete delivery, the parcel may be taken to a collection location or returned to the sender.
Customers are responsible for monitoring tracking information and collecting a parcel within any timeframe provided by the courier.
If an order is returned because it was not collected or because repeated delivery attempts were unsuccessful, reasonable redelivery charges may apply.
12. Damaged deliveries
If your order arrives damaged, please contact us promptly at hello@hunterandnomad.com.au and provide:
• Your order number
• A description of the damage
• Photographs of the product
• Photographs of the packaging and shipping label
Please retain the product and packaging while we assess the issue.
We will review the matter and provide an appropriate remedy in accordance with Australian Consumer Law and our Returns and Refund Policy.
13. Peak periods and Christmas delivery
Production and delivery may take longer during peak periods, including the weeks leading up to Christmas.
Any Christmas ordering guidance or cut off date published on our website is an estimate only. We recommend ordering early, particularly for made to order products.
Unless we expressly confirm otherwise in writing, we cannot guarantee delivery by a particular date.
14. Australian Consumer Law
Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law.
If we cannot supply an order within the agreed timeframe or within a reasonable time, we will work with you to provide an appropriate solution.
15. Contact us
If you have questions about shipping or need help with a delivery, please contact:
Hunter and Nomad Pty Ltd
Email: hello@hunterandnomad.com.au
Telephone: 0450 571 189
Website: hunterandnomad.com.au