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Delivery and Returns

Domestic shipping

We use Sendle and Australia Post to send packages. All packages will be sent tracked and a tracking number will be provided (if available) once your order has been sent. Please allow up to 2 business days for your order to be processed and packed, however in most cases your order will be packed and send the next business day.

Delivery time is estimated between 3-5 workings days via Australia Post and in some cases up to 10 working days (ie: Perth & Rural locations). Shipping fees include handling and packing fees as well as postage costs. Items are sent in appropriately sized parcels and boxes.

Note. We unfortunately do not deliver to PO Boxes.

International Shipping

International shipping is available. Please contact us on info@dutchwarehouse.com.au for a quote prior to purchasing.

Duties and taxes are the responsibility of the customer. Please contact your local authority for more information. 

All shipping charges are subject to change without notice, in accordance with the fees and charges of Australia Post.  

Late deliveries, loss or damage

Dutch Warehouse cannot be held responsible for late deliveries, loss or damage of products ordered through our website. We utilise third party delivery services and cannot provide any warranty or guarantee that no damage will be caused during the delivery of any products you order from our website.

Insurance

Insurance is not included in the shipping fee, but items are well-protected and special care is taken to protect fragile objects.You should consider whether you wish to purchase shipping insurance to cover any such loss or damage. 

Incorrect or Returned Parcels
If Australia Post is unable to deliver your parcel due to an incorrect delivery address, or if the parcel is returned to us as undeliverable, an extra postage fee will apply to send it again. If this occurs, we will contact you to consider your options.

Returns

To return an item(s), please contact info@dutchwarehouse.com.au and indicate the reason for the return. Items must be returned within 7 days of purchase – new, unwashed and with original packaging and tags attached. It is the responsibility of the customer to cover the cost of the return postage back to Dutch Warehouse. 

We will credit your original method of payment, excluding any postage paid. Refunds can only be credited back to the PayPal account that was used to make the original purchase.

The refund will be processed as soon as the items have been received by Dutch Warehouse, however, depending on which bank your account is held with please allow 14 days from the day you return the product for your account to be credited.

Reduced Items

Please choose carefully with reduced items as we do not refund or exchange if you simply change your mind or make a wrong decision.

Faulty Item

If you feel you have a faulty item, please email info@dutchwarehouse.com.au with an image of your item and we will assess the item on a case-by-case basis and respond with a resolution. Please note that products that are damaged as a result of wear and tear are not considered to be faulty.

Payments  

Ordering & Payment
Orders can be made securely through our website. We accept PayPal and direct deposits at the present time.

Discount Codes/Gift Vouchers

To redeem a discount code, simply enter the code in the discount code section on the Payment Information page during checkout. If you have any problems, please email info@dutchwarehouse.com.au

Questions
If you have any questions regarding your order, payment or delivery, please contact us at info@dutchwarehouse.com.au.